Question 1

Should I use email or Telegram?

Accepted Answer

Use email for account, billing, policy, or detailed product questions. Use Telegram for quick general questions and direct guidance.

Question 2

What should I include in a support email?

Accepted Answer

Include the email address linked to your account, the feature or page involved, what you expected, what happened, and any useful screenshots. Never include your password or verification codes.

Question 3

Can I attach screenshots or files?

Accepted Answer

Yes. Email is the better route for requests that need screenshots, recordings, or detailed steps. Keep sensitive account and payment information out of attachments.

Question 4

Where can I review Creatide AI policies?

Accepted Answer

Start on the Trust page at https://creatide.ai/trust to find privacy, content safety, terms, and refund information.

Question 5

How do I keep my account details safe?

Accepted Answer

Never share passwords, verification codes, card or payment details, or other sensitive account information in Telegram conversations. Use the official handle shown on this page: @creatide_ai.

Let's get you to
the right place.

Start with the right context.

Account & billing

Safety & policy

Product help

Before you
reach out.

Let's get you tothe right place.

Start with the right context.

Account & billing

Safety & policy

Product help

01Should I use email or Telegram?

02What should I include in a support email?

03Can I attach screenshots or files?

04Where can I review Creatide AI policies?

05How do I keep my account details safe?

Let's get you to
the right place.