Terms of Service

1. Introduction & Definitions

Welcome to Creatide, a platform operated by AIVID, LLC (“Company”, “we”, “us”, or “our”), located at 131 Continental Dr Suite 305, Newark, DE 19713, USA.

By accessing or using the Creatide website or applications (collectively, the “Service”), you agree to be bound by these Terms of Service (the “Terms”). If you do not agree to the Terms, you may not access or use the Service.

“You” or “User” means the individual or entity using the Service. “Content” includes text, images, videos, audio, prompts, and other materials. “Generated Content” means media produced by the Service from your inputs. “Credits” are virtual units used to access certain features.

Questions? Contact us at [email protected] or visit our Support Center.

2. Eligibility and Account Registration

You must be at least 18 years old or the age of majority in your jurisdiction to use the Service. By registering an account, you represent that you meet these requirements and that information you provide is accurate and complete.

Account creation may be performed via third-party identity providers (e.g., Google, Apple) or email-based flows. You authorize us to access your account information (such as name, email, and profile photo) as permitted by those providers.

You are responsible for maintaining the confidentiality of your login credentials and for activities under your account. If you suspect unauthorized access, contact [email protected] or use the Support Center.

3. Service Availability & Beta Features

Some features may be labeled “Beta”. Beta features are optional, may change or be withdrawn at any time, and may have limited functionality. We may apply reasonable rate limits, abuse prevention, or usage caps to maintain platform stability and security.

While we strive for production-grade reliability, downtime or interruptions may occur. We are not liable for delays or failures due to events beyond our reasonable control (e.g., outages of third-party providers).

4. User Conduct & Acceptable Use (Content Safety)

You agree to use the Service only for lawful purposes and in accordance with these Terms. Without limitation, you may not:

• Violate any applicable law or regulation;
• Infringe or violate intellectual property, publicity, likeness, or privacy rights of others;
• Transmit content that is illegal, defamatory, harassing, hateful, or incites violence;
• Upload malicious code or attempt to disrupt the Service;
• Use automated scripts or bots to access, scrape, or manipulate the Service;
• Attempt to gain unauthorized access to any part of the Service;
• Misrepresent your identity or affiliation.

Prohibited Generations & Uses

• Deepfakes, face swaps, or voice cloning without verifiable consent of the subject;
• Content that infringes copyrights, trademarks, likeness, or publicity rights;
• Automated social media engagement or “boosting” (fake likes, follows, views, comments);
• “Downloader”, “ripper”, DRM/paywall bypass, credential sharing, or other IP-infringing workflows;
• Sexual content involving minors, exploitation, or non-consensual intimate imagery;
• Hate, terrorism, incitement to violence; doxxing or invasion of privacy;
• Illegal activities, scams, or impersonation.

Moderation & Enforcement

We use automated and human review. We may apply watermarks or provenance signals, throttle or block abusive prompts, remove content, and suspend or terminate accounts for violations. To report abuse or rights violations, see DMCA & Takedown or contact Support.

5. Subscription, Credits & Payments

Certain features are offered via subscriptions and/or credit packs (collectively, “Plans”). Payments are processed by independent payment processors (the “Payment Processors”), including Stripe. By purchasing a Plan, you agree to the applicable terms and privacy policies of the Payment Processor.

• Billing & Renewal. Plan pricing, billing cycles, and renewal terms are disclosed at checkout. Unless stated otherwise, subscriptions renew automatically until canceled. Cancellation stops future renewals; it does not create a refund request or prorated cash refund for the current period.
• Taxes. Prices may exclude taxes. Applicable sales/VAT/GST or similar taxes may be added based on your billing address and laws.
• Currencies & FX. Charges are generally in USD unless specified. Your bank may apply FX rates and fees.
• Refunds. Our Refund Policy applies. Where purchases occur via app stores, their rules may govern. Web refund requests must be submitted through Support and may be denied or paused if the same transaction has an active or previous dispute, chargeback, payment processor claim, or unresolved fraud review.
• Chargebacks. We may suspend or terminate accounts involved in fraudulent or abusive disputes/chargebacks. We may also temporarily restrict access to an account, remaining credits, generated assets, and future purchases while a dispute, chargeback, payment processor claim, or fraud review is open, including where an account opens a dispute and then attempts to continue spending credits or using paid features.
• Credits. Credits are virtual items with no cash value and are non-transferable. Purchased credits remain in your account until used unless a specific purchase flow, promotion, legal requirement, account termination, or abuse/fraud enforcement action states otherwise. Promotional or bonus credits may expire or be removed under their own terms. Unused credits are not cash-redeemable.
• Credit use and provider costs. AI generation, Agent+ messages, media processing, and similar jobs may incur third-party model/provider/API costs as soon as a request is submitted or begins processing. Credits used for started, completed, failed, cancelled, stopped, or partially completed jobs are not refundable except where required by law or caused by a verified Creatide system error.
• Card Data. We do not store full payment card numbers; payment details are handled by the Payment Processor.

6. Intellectual Property

The Service and all related software, graphics, audio, video, trademarks, logos, and user interface elements are the property of AIVID, LLC or its licensors and are protected by applicable laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business use in accordance with these Terms.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from any part of the Service except as permitted by applicable law.

7. User Content

You may upload or provide inputs (e.g., prompts, images, videos) and receive Generated Content. You represent that you have all necessary rights and that your use complies with these Terms and the law.

As between you and us, you retain any rights you hold in your inputs and Generated Content, subject to rights of third parties. You grant us a worldwide, non-exclusive, royalty-free license to host, process, store, transmit, and display such content as needed to operate, secure, improve, and promote the Service (e.g., thumbnails, previews, moderation, abuse prevention, diagnostics).

We may remove or disable access to any content that violates these Terms, our policies, or the law. See DMCA & Takedown for rights complaints.

8. Third-Party Services & Models

The platform may integrate third-party services and SDKs (e.g., authentication, analytics, payments, attribution, model providers). Your use of such services is subject to their terms and privacy policies. We are not responsible for their availability, accuracy, or practices.

References to third-party AI models (e.g., “Kling”, “Veo”, “Pixverse”) are for integration/access only and do not imply partnership, endorsement, or licensing beyond such access.

Links provided within the interface are for convenience and do not imply endorsement.

9. Data & Privacy

We collect and process personal and technical data in accordance with our Privacy Policy. This may include identifiers such as name, email, profile photo, device information, user agent, and IP address.

Data is used for account management, analytics, personalization, notifications, security, fraud prevention, and marketing. We may retain data as permitted by law unless a valid deletion request is received.

You may request access, correction, or deletion of your data by contacting [email protected] or via Support.

10. Support & Contact

For account, billing, or content issues, please visit our Support Center or email [email protected]. For copyright complaints, see DMCA & Takedown.

Legal notices to the Company may be sent to: AIVID, LLC, 131 Continental Dr Suite 305, Newark, DE 19713, USA.

11. Termination

We may suspend or terminate your access at any time if you violate these Terms, engage in fraudulent or abusive activity, misuse credits, open bad-faith or abusive payment disputes, attempt to spend credits after disputing the related transaction, or pose a threat to the integrity, payment standing, or security of the Service. We may also restrict or suspend access while a payment dispute, chargeback, fraud review, policy investigation, or payment processor review is pending. Upon termination, your right to use the Service ceases immediately. We may retain certain data for legal, security, fraud prevention, dispute handling, or business continuity purposes as permitted by law.

A payment processor, card network, bank, or app store decision on a dispute does not limit our right to enforce these Terms, remove credits, restrict access, or terminate accounts for fraud, misuse, policy violations, unpaid or charged-back usage, or other conduct that creates legal, security, operational, or payment risk for Creatide

You may request account deletion via [email protected] or the Support Center.

12. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT CONTENT WILL BE ACCURATE OR RELIABLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AIVID, LLC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow certain disclaimers or limitations; those provisions may not apply to you to the extent prohibited by law.

13. Modifications to the Terms

We may update these Terms from time to time. When changes are made, we will update the “Last updated” date and may notify users via email or in-app/web notifications where appropriate.

Your continued use after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

14. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delawareand the United States, without regard to conflict-of-law principles.

Binding Arbitration & Class Action Waiver (U.S. Users)

Except for small-claims matters, you and we agree to resolve disputes through final and binding arbitration on an individual basis under the AAA Consumer Arbitration Rules. The seat of arbitration will be Wilmington, Delaware, and the language will be English. Class actions and class arbitrations are not permitted.

You may opt out of arbitration within 30 days of first accepting these Terms by sending a written notice to AIVID, LLC at the address in Section 10.

Before initiating proceedings, you agree to first contact us via Support in a good-faith effort to resolve the issue.

Copyright Complaints (DMCA) & Takedown

We respect intellectual property rights and comply with the U.S. Digital Millennium Copyright Act (17 U.S.C. §512). If you believe content generated, uploaded, or hosted through Creatide infringes your copyright, please submit a DMCA Notice to our Designated Agent as set out below. We will promptly remove or disable access to the material and notify the user. We also accept Counter-Notices from users who believe material was removed by mistake or misidentification.

How to Send a DMCA Notice (17 U.S.C. §512(c)(3))

Your notice must include all of the following:

1. Signature of the copyright owner or an authorized agent (physical or electronic).
2. Identification of the copyrighted work claimed to have been infringed (or a representative list).
3. Identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate the material (e.g., exact URL(s), Creatide project ID, timestamps, screenshots).
4. Contact information (name, mailing address, telephone, and email).
5. Good-faith statement that the use is not authorized by the copyright owner, its agent, or the law.
6. Accuracy statement under penalty of perjury that the information is accurate and you are the copyright owner or authorized to act on their behalf.

Designated DMCA Agent

Important: Misrepresentations in a DMCA notice may expose the sender to liability under 17 U.S.C. §512(f).

What We Do Upon Receipt

• We verify whether the notice is statutorily complete; if not, we may request additional information.
• If compliant, we expeditiously remove or disable access to the material and notify the user who posted/created it.
• We log the complaint and apply our repeat infringer policy where appropriate.

Counter-Notice by the User (17 U.S.C. §512(g)(3))

If you believe the material was removed due to mistake or misidentification, you may send a Counter-Notice containing:

1. Your physical or electronic signature.
2. Identification of the material removed and the location (URL) where it appeared before removal.
3. A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification.
4. Your name, address, telephone, and email, and a statement that you consent to the jurisdiction of the U.S. federal court for your district (or any judicial district where we may be found if outside the U.S.), and that you will accept service of process from the person who filed the original notice or their agent.

Upon receiving a valid Counter-Notice, we may restore the material after 10–14 business days unless the original complainant notifies us they have filed a court action to restrain the user.

Repeat Infringer Policy

We may terminate or suspend appropriate accounts of users who are determined to be repeat infringers, and we accommodate standard technical measures used by copyright owners to identify or protect works as required by §512(i).

Misrepresentation & Abuse

We may reject fraudulent, incomplete, or abusive notices/counter-notices and reserve the right to seek costs or damages for knowing material misrepresentations under §512(f).

This section is provided for general informational purposes and does not constitute legal advice.